Brief History of the Company

Founded in 2018, Smart-Tech is a dynamic technology company based in Albania, specializing in IT consulting services and custom software development. Our core mission is to deliver cutting-edge solutions that empower businesses to streamline their operations, improve productivity, and embrace digital transformation. With a strong foundation in science and technology, Smart-Tech stands at the forefront of the IT sector, offering a range of services, including CRM Systems, Data Analysis, and Information Security.

Our journey is defined by a commitment to innovation and a dedication to providing our clients with reliable and scalable solutions. From the very beginning, Smart-Tech has prioritized building lasting relationships with industry leaders like Microsoft, ensuring that our clients have access to the latest technology and best practices.

Timeline of Key Milestones

September 2018

Smart-Tech was officially founded with a vision to revolutionize the software development landscape in Albania. From the start, the company focused on developing innovative, computer-assisted software solutions tailored to meet the diverse needs of our clients across various sectors.

October 2018

Smart-Tech was inducted into the Microsoft Partner Network, marking a significant milestone in our development. This partnership allowed us to integrate Microsoft’s world-class technologies into our solutions, ensuring the highest standards of performance, security, and scalability for our clients.

January 2019 and Beyond

Over the course of the following years, Smart-Tech rapidly expanded its capabilities, establishing a reputation for delivering top-tier IT services and high-quality software solutions. Our expertise spans areas such as Customer Relationship Management (CRM), Data Analysis, Information Security, and Enterprise Resource Planning (ERP).

Industries We Serve

Smart-Tech serves a diverse range of industries, offering customized solutions for businesses and medium-sized enterprises across various sectors. Our software and IT services are designed to meet the specific needs of each industry, ensuring that our clients achieve optimal performance and growth. Some of the key industries we work with include:

• Call Center Management System
• Document Management System
• Insurance Companies System

Call Center Management System

Our advanced Call Center Management System streamlines the operations of call centers, improving customer service, enhancing agent productivity, and providing real-time data analytics to help businesses make informed decisions. This solution enables better tracking of customer interactions, automates tasks, and integrates with other systems for seamless workflow management.

Document Management System

Our Document Management System offers businesses a secure and efficient way to store, organize, and manage digital documents. With features such as automatic indexing, search capabilities, and integration with other enterprise systems, our solution helps businesses reduce operational costs, improve data security, and ensure compliance with regulatory requirements.

Insurance Companies System

The Insurance Companies System is one of Smart-Tech’s flagship projects, designed specifically for insurance companies to streamline their operations and enhance customer service. The system automates key functions such as policy management, claims processing, underwriting, and risk assessment, making it easier for insurance firms to manage their business processes effectively.